OETKER COLLECTION vacancy search engine

Reservations Agent M/F


Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, The Woodward in Geneva, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. 


The Lanesborough classically British service in a remarkably vibrant and elegant London residence.

The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of The Lanesborough are waiting for you to have an exceptional experience!




01. Permanent

Start Date



London, United Kingdom


As a Reservations Agent you will provide an exceptional guest service experience dealing with requests and queries in a professional and efficient manner. You will be responsible for taking and managing reservations via email, telephone and other method of communication for rooms, Michelin starred restaurant Celeste, The Library Bar, The Garden Room and The Withdrawing Room. You will be an excellent communicator, with an eye for details, and take a hands-on approach to your role. You will be a great team player with a real passion for exceptional customer service to ensure a memorable experience for our guests.





Competitive + Service Charge


The ideal candidate would be able to demonstrate the following attributes.

  • Previous experience within Front Office or Reservations in a 4* or 5* establishment is essential and experience in the luxury London market would be preferred.
  • Excellent command of the English language and a second language would be preferred
  • Immaculate grooming standards
  • Show drive for Excellent Customer Service
  • Ability to work on own initiative is essential
  • Be available, flexible and willing to work on weekends
  • Knowledge of Opera and Bookatable systems would be preferred


If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.