Reservationist

 

 

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.


The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, The Woodward in Geneva, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. 

 

The Vineta Hotel - situated in the heart of Palm Beach, the Vineta Hotel will be located just two blocks off Worth Avenue. Set soon, the hotel will be reborn following a top-to-bottom renovation.

The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of the Vineta are waiting for you to have an exceptional experience!

 

 

Contract

01. Permanent

 

Place

Palm Beach, Florida, USA

 


Position Profile:

 

Make the most positive impact on guest experiences throughout all aspects of their reservation process and their stay.

 

• Demonstrate a high degree of identity and strives to provide a 5 diamond/5 star experience to guests, providing Oetker Collection's legendary hospitality.


• Provides a 5 diamond/5 star experience to guests and sets a positive example.


• Ensures compliance to all hotel policies, standards and core practices.


• Maintains positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and standards.


• As a true hotelier, meets service expectations proactively, promptly, professionally, with genuine care to attention and detail.


• Actively demonstrates teamwork, safe work practices, open communication, accuracy in transactions.


• Handles in-coming reservations calls.


• Works with Guest Service team members in assisting in general calls from external and internal guests.


• Compiles and distributes relevant reports to appropriate departments as required, and ensures follow-through with all revisions, cancellations, special requests for group bookings and individual reservations.


• Ensures compliance to all hotel policies, standards and core practices.


• Takes full charge of Arrival report and the accuracy of it.


• Ensures effective and efficient reservation and distribution, loading of group, negotiated and promotion rates, and works closely with the Sales team.


• Ensures that shop call scores are high for higher conversion rate by training guest service associates effectively.


• Ensures all calls, e-mails, faxes and any other duties related to reservations and distribution are answered and resolved in timely fashion.


• Maintaining and updating guest profiles, ensure that all guest information is up-to-date and correct, under guidance and supervision of Revenue & Reservations Manager.


• Undertakes other ad hoc related responsibilities, as required.

 

 


 

We offer an excellent remuneration package, including salary, health & dental benefits, 401K and ongoing learning & development from our Masterpiece Academy.

Be a part of history and a superstar team!

 

 


Core Competencies:

 

• Service Excellence – Genuinely warm presence especially over the telephone, friendly, sincere and outgoing nature, leading by positive example to strive for service excellence.


• Analytical and detail oriented – Analytical skills, highly organized with exceptional attention to detail.


• Functional expertise – Operational elements, and operates within established core practices, policies and procedures.


• Financial acumen - Demonstrates financial acumen, including metrics, financial analysis, understanding of financial models and analytical tools.


• Communication – 100 % fluency in English - verbal and written communication.


• Decision making and problem solving – Responds promptly and reasonably when making decisions, ultimately ensuring successful problem resolution.


• Ethical conduct and responsibility – Sets a positive example and fulfills responsibilities with the highest integrity, ethics and professionalism.


• Technology proficiency– Fully competent with hotel reservations systems, sales contact management systems, e-travel market and property management systems.
 

 

Education & Experience:

 

• Minimum 2 years previous work experience in a similar capacity with an international world-class hotel, or comparable experience with key competitor.


• Highly familiar with local Accommodation market.


• May be required to work evenings, weekends and/or holidays.

 

Must be presently legal to work in the USA to be considered.

 

 

 

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.