Guest Relations Ambassador

 

 

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.


The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, The Woodward in Geneva, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. 

 

The Vineta Hotel - situated in the heart of Palm Beach, the Vineta Hotel will be located just two blocks off Worth Avenue. Set to debut second half 2024, the hotel will be reborn following a top-to-bottom renovation.

The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of the Vineta are waiting for you to have an exceptional experience!

 

 

Contract

01. Permanent

 

Place

Palm Beach, Florida, USA

 


Position Profile:

 

A hospitality professional dedicated to ensuring an exceptional and personalized experience for each guest, strives to create a welcoming and memorable stay, contributing to the hotel's reputation for outstanding service and unique guest experiences.

Act as the primary point of contact for guests, managing check-in and check-out processes, addressing inquiries and concerns, and providing detailed information about hotel amenities and local attractions.

 

• Demonstrate a high degree of identity and strives to provide a 5 diamond/5 star experience to guests, providing Oetker Collection's legendary hospitality.


• Rotate between shifts in Front Office, Back Office, Concierge, Cashier, Reservations, handling guest arrival and departures and guest telephone inquiries.


• Ensures compliance to all hotel policies, standards and core practices.


• Maintains positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Oetker Collection service standards.


• As true Service Ambassador, meets and exceeds service expectations proactively, promptly, professionally, with genuine care to attention and detail.


• Actively demonstrates teamwork, safe work practices, open communication, accuracy in transactions, respect, family spirit, genuine kindness and elegance.


• Undertakes other ad hoc related responsibilities, as required.


• Welcome guests and communicate effectively with the hotel.


• Perform check-in and escort guests to their rooms in accordance with core practices.


• Perform cashier duties and check-out procedures.


• Ensure that all requests are prepared prior to guest arrival.


• Assist in handling of guest complaints and ensure that proper follow up takes place.

 


 

We offer an excellent remuneration package, including salary, health & dental benefits, 401K and ongoing learning & development from our Masterpiece Academy.

Be a part of history and a superstar team!

 

 


Core Skills & Competencies:

 

This role requires excellent communication skills, a friendly and approachable demeanor, and a keen attention to detail to anticipate and fulfill guest needs

 

• Service Excellence – Genuinely warm presence, friendly, sincere nature, drive for service excellence, outwardly gracious and humble.


• Detail oriented – Care and attention to details in a multi-tasking environment.


• Functional Knowledge – Familiarity with 5 star expectations for Front Desk, Reservations and Service Center procedures, systems and protocol.


• Operational Competence – Familiarity with/ability to learn and follow Oetker Collection's service standards, programs, policies and procedures.


• Communication – 100% English language proficiency, other languages useful.


• Decision making – Able to prioritize, making prompt and reasonable decisions.


• Problem solving – Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.


• Technology proficiency– Fully competent in all systems used within department, including Windows based programs and PDA technology.

 

Education & Experience:

 

• Minimum 2 years previous work experience in a similar capacity within an international world-class hotel of 4 stars or greater.


• Required to work evenings, weekends, and/or holidays.

 

Must be presently legal to work in USA to be considered.

 

 

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.