Information Systems & Technology Technician

 

 

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.


The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. 

 

The Vineta Hotel - situated in the heart of Palm Beach, the Vineta Hotel will be located just two blocks off Worth Avenue. Set soon, the hotel will be reborn following a top-to-bottom renovation.

The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of the Vineta are waiting for you to have an exceptional experience!

 

 

Contract

01. Permanent

 

Place

Palm Beach, Florida, USA

 


The IS&T Technician ensures that all technology systems within the hotel run smoothly and uninterrupted, providing technical support and maintaining the network, hardware, software, and guest-facing technology directly enhancing the overall guest experience and operational efficiency.

*Maintain high standards of service, ensuring seamless connectivity and addressing technical issues promptly for both guests and hoteliers.

*Provide on-site technical support for hoteliers, addressing and resolving technical issues related to hardware, software, and networks.

*Assist guests with any technology-related issues in rooms or public areas (e.g., in-room entertainment systems, Wi-Fi, and other tech services).

*Troubleshoot and resolve issues in POS (point of sale) systems, reservation software, guest services tools, and communication devices.

*Monitor guest feedback through reviews, surveys, and direct interactions, implementing improvement as needed.

*Monitor and maintain the hotel’s network infrastructure, including Wi-Fi, LAN, and VPN systems, ensuring continuous and secure internet connectivity for guests and hotel operations.

*Troubleshoot and resolve network issues, ensuring minimal disruption to guest services.

*Oversee the installation and configuration of any new systems or technology, maintenance of computers, printers, telephones, and other essential equipment.

*Ensure that the hotel’s operating systems, applications, and software programs are up-to date and running optimally.

*Install, update, and configure hotel management software and any other systems essential to operations.

*Implement security protocols to protect both guest and hotel data, including firewalls, encryption, and anti-virus systems.

*Regularly monitor and update the hotel’s IT security measures to prevent cyber threats and respond to any security breaches and take necessary actions to minimize risks.

*Support and maintain in-room technology such as smart TVs, interactive room controls, and other IT devices.

*Assist guests with using mobile applications or services, ensuring a smooth and secure experience.

*Address any technical concerns or requests from guests promptly, ensuring high levels of satisfaction.

*Plan and execute system upgrades to ensure the hotel’s IT infrastructure remains modern and effective.

*Perform regular data backups to ensure the security of important hotel information and guest data.

*Collaborate with other hotel departments to understand and implement technological needs.

*Assist with IT-related projects, such as implementing new guest-facing technologies or updating internal systems.

*Report on system performance, incidents, and upcoming technological needs to management.

 

 


 

Excellent Remuneration Package underscored by a great place to work with a family spirit and genuine kindness.

 

 


Core Competencies:

  • Minimum 3 years of previous experience working in IT support, ideally within the hospitality industry.
  • Proficient in troubleshooting hardware, software, and networking issues. Knowledge of hotel management software, POS systems, and guest-facing technologies.
  • Strong understanding of networking (Wi-Fi, LAN, VPN), hardware (computers, printers, telephones), cybersecurity practices, and guest technology systems
  • Ability to read, write, speak, and understand English; additional languages considered an asset

Education:

  • Degree or diploma in Computer Science, Information Technology, or related field.

 

 

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.