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Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.


The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, The Woodward in Geneva, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. 

 

The Vineta Hotel - situated in the heart of Palm Beach, the Vineta Hotel will be located just two blocks off Worth Avenue. Set soon, the hotel will be reborn following a top-to-bottom renovation.

The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of the Vineta are waiting for you to have an exceptional experience!

 

 

Contract

01. Permanent

 

Place

Palm Beach, Florida, USA

 


Position Profile:

 

Make the most positive impact on guest experiences throughout all aspects of their stay with personal commitment and an emotional sense of true hospitality.

 
· Demonstrates a high level of integrity.


· Strives to provide a 5 diamond/5 star experience to guests, providing Oetker Collection's legendary hospitality.


· Greeting guests at the hotel, opening doors, providing assistance with luggage and other items and providing valet services.


· If required, parks vehicles for guests, residents, and other visitors who require valet parking.


· Voluntarily carries luggage for guest checking in or out according to standards.


· Proactively communicates with internal team members to advise of guest arrival or particular service needs, issues or concerns as appropriate.


· Ensures compliance to all hotel policies, standards and core practices.


· Ensures safety of guests and guests belongings.


· Responsible for assisting the Guest Services team as necessary, in order to deliver a legendary customer experience to all guests.


· Maintains positive internal and external relationships, familiarity with local venues, attractions, restaurants and events.


· Meet service expectations proactively, promptly, graciously and professionally, with genuine care to attention and detail.


· Actively demonstrates teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.


· Undertakes other ad hoc related responsibilities, as required.

 

 

 


 

We offer an excellent remuneration package, including salary, health & dental benefits, 401K and ongoing learning & development from our Masterpiece Academy.

Be a part of history and a superstar team!

 

 


Core Skills & Competencies:

 

Service Excellence – Genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.


· Detail oriented – Care and attention to details in a multi-tasking environment.


· Functional Competence – Able to safely lift up to 75 lbs.familiarity with 5 star expectations for Front Door and Bell Services.


· Operational Knowledge –Familiarity with/ability to learn and follow Oetker Collection service standards, programs, policies and procedures.


· Communication – 100% English language proficiency, other languages desired.


· Decision making- Able to prioritize, making prompt and reasonable decisions.


· Problem solving –Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.


· Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.


· Ethical and professional conduct – Fulfills responsibilities with highest integrity.


·Technology proficiency– Fully competent in all systems used within department, 

 

Education & Experience:

 

Minimum 2 years previous work experience in a similar capacity within an international world-class hotel of 4 stars or greater.

Must have a valid Florida  Driver’s License

 

Must be presently legal to work in the USA to be considered.

 

 

 

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.