Position Profile:
Make the most positive impact on guest experiences throughout all aspects of their stay with personal commitment and an emotional sense of true hospitality.
· Demonstrates a high level of integrity.
· Strives to provide a 5 diamond/5 star experience to guests, providing Oetker Collection's legendary hospitality.
· Greeting guests at the hotel, opening doors, providing assistance with luggage and other items and providing valet services.
· If required, parks vehicles for guests, residents, and other visitors who require valet parking.
· Voluntarily carries luggage for guest checking in or out according to standards.
· Proactively communicates with internal team members to advise of guest arrival or particular service needs, issues or concerns as appropriate.
· Ensures compliance to all hotel policies, standards and core practices.
· Ensures safety of guests and guests belongings.
· Responsible for assisting the Guest Services team as necessary, in order to deliver a legendary customer experience to all guests.
· Maintains positive internal and external relationships, familiarity with local venues, attractions, restaurants and events.
· Meet service expectations proactively, promptly, graciously and professionally, with genuine care to attention and detail.
· Actively demonstrates teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
· Undertakes other ad hoc related responsibilities, as required.
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