The uniqueness of The Vineta Hotel requires an Assistant Guest Services Manager to lead the Guest Services team, ensuring the efficient, effective, and cohesive flow of activities through personal presence with passion, family spirit and elegance to create a personalized and unparalleled arrival and departure experience for our guests.

• Responsible for the daily operations of the front office department to present a positive image of the hotel and creating an unsurpassed experience for our guests and team members.
• Manage all aspects of the guest experience from arrival to departure and ensuring that all team members are knowledgeable about the Palm Beach area, the property and the amenities that are available to our guests.
• Maintain high standards of Guest Services as established by the Managing Director.
• Develop and maintain strong relationships with guests.
• Organize and manage special events, promotions, special guest requests and accommodations ensuring total guest satisfaction.
• Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of front desk, bell services, and lobby coverage.
• Supervise, train, coach, and develop team members according to hotel policies and procedures, fostering a positive teamwork environment.
• Ensure all hotel policies and procedures are adhered to and ensure guest service hoteliers are accountable for compliance of these policies and procedures.
• Develop and manage hoteliers schedules to ensure adequate coverage during peak periods, including evenings, weekends, and holidays.
• Review payroll each day to ensure it is in line with the budgeted hours, documenting and submitting it in a timely and accurate manner.
• Assist in the recruiting process and participate in the selection and development of all Guest Services team members.
• Be sensitivity to and understanding of diverse cultures and backgrounds, enhancing guest interactions.
• Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards and promote empowerment.
• Prepare regular reports on guest feedback, hotelier performance, service metrics, and maintain an accurate guest attention report.
• Follow cash handling and auditing procedures as outlined by the finance department.
• Ensure that proper procedures for dealing with guest illness or injury, system failures, fire alarms, robbery, security incidents and other emergencies are followed. Report unsafe conditions, as appropriate.
• Ensure that personal appearance and hygiene standards are an example for the team and reflect a professional image for our guests.
• Creatively execute strategies and drive results; originate and invent new ways to create unparalleled experiences for our guests and team members.

The role may be required to perform additional tasks not specifically described above.