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Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.


The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.

 

The Vineta Hotel - situated in the heart of Palm Beach, the Vineta Hotel will be located just two blocks off Worth Avenue. Set soon, the hotel will be reborn following a top-to-bottom renovation.

The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

The team of the Vineta are waiting for you to have an exceptional experience!

 

 

Contract

01. Permanent

 

Place

Palm Beach, Florida, USA

 


Profile Summary 
The uniqueness of The Vineta Hotel requires a Guest Specialist to make the most positive impact on our guests in the front office through consistent application of Oetker Hotels core practices to create a personalized and unparalleled arrival and departure experience for our guests. 

  • Efficiently manage the check-in and check-out process, ensuring a warm welcome and a smooth departure for all guests, creating an unsurpassed experience for our guests and team members.

  • Manage reservations as needed through the hotel’s booking system, assisting guests with inquiries, changes, and cancellations.

  • Handle PBX operations and taking in-room dining orders.

  • Provide information on hotel amenities, services, and local attractions. Address guest inquiries and resolve any issues promptly and professionally.

  • Collaborate with various departments, including housekeeping, engineering, and food and beverage, to fulfill guest requests and ensure a high standard of service.

  • Promote hotel services and amenities effectively, upselling when appropriate.

  • Process payments accurately, ensuring guests understand their charges and provide detailed billing as needed.

  • Offer detailed personalized recommendations and make arrangements for dining, transportation, and activities to enhance the guest experience.

  • Build rapport with guests, anticipating their needs and ensuring their comfort throughout their stay.

  • Encourage guest feedback and address concerns or complaints with professionalism, ensuring guest satisfaction.

  • Efficiently manage time to prioritize tasks and ensure timely service to our guests. 

  • Maintain high standards of guest services as established by the Managing Director.

  • Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of bell services and lobby coverage. 


Competitive salary, wages, and a comprehensive benefits package.
401(k) Retirement Plan
Paid Time Off/ Paid Holidays 
Ongoing Training and Development Opportunities from our Masterpiece Academy.
Complimentary Dry Cleaning for Employee Uniforms.
Complimentary Hotelier Meals

 


Core Compentencies/ Requirements

  • Genuinely warm presence, friendly, sincere, and outgoing nature, leading by positive example to strive for service excellence and warm hospitality.
  • Ability to apply conflict resolution and critical thinking skills in a collaborative environment.  
  • Self-motivated, decisive, responsible, and driven to achieve goals. 
    Strong organizational and interpersonal skills; exceptional oral and written communication skills.
  • Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills.
  • Guest-centric approach and extensive knowledge of hotel front office operations and luxury hospitality industry.
  • Minimum 1 year of guest services experience in the luxury hospitality industry.
  • Fluent in English; other languages considered an asset.
  • Ability to work flexible hours, including days, evenings, overnights, weekends, and holidays. 

 

 

 

If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team.