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In-Room Dining Manager

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Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.


The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. 

 

The Vineta Hotel - situated in the heart of Palm Beach, the Vineta Hotel will be located just two blocks off Worth Avenue. Set soon, the hotel will be reborn following a top-to-bottom renovation.

The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of the Vineta are waiting for you to have an exceptional experience!

 

 

Contract

01. Permanent

 

Place

Palm Beach, Florida, USA

 


Position Profile:

 

Through consistent application of Oetker Collection's core guidelines and effective hands-on management, leadership, and direction, ensure the highest quality standards of the In Room Dining operation, maximizing the balance between Team Member, Guest, and Owner satisfaction.

 

With high integrity, leads team members in providing Oetker Collection hospitality according to brand service deliverables, ensuring that guests experience the highest quality 5-star service standards.

 

Interact with guests to review and evaluate degree of satisfaction with the in-room dining; recommend and implement new initiatives when necessary to keep up with demand and market changes; investigate and resolve beverage or food quality and service complaints, ultimately maximize profits through outstanding customer service.

 

Through personal presence, style, and a dynamic personality, inspire a high level of warmth and professionalism amongst the In Room Dining team, modelling a genuine personal commitment to service excellence and an emotional sense of gracious hospitality.

 

Participate in recruitment, manage team members and effectively coach, train, motivate, communicate, recognize, schedule, provide performance feedback, maintain high levels of team spirit, and conduct performance correction if required.

 

Ensure compliance to all hotel policies, standards, and core practices.

 

Lead the day-to-day private dining operation through hands-on personal involvement, oversee department budgets, provide input, and implement strategies to effectively manage productivity, labour, beverage, and food costs to maximize departmental GOP.

 

Review monthly P&L, evaluate profitability, develop, and implement cost saving and profit enhancement measures.

 

Maintain expert knowledge of wines and other beverages and up-to-date knowledge of food trends and industry practices.

 

Evaluate standards of cleanliness, maintenance, and presentation plus safety through inspections and ensures areas of deficiency are resolved to achieve service expectations.

 

Direct communication efforts within the department, ensuring effective communication amongst team members, suppliers, attendance at meetings and ensures that reports are completed accurately, on-time.

 

Maintain appropriate par levels and adequate controls over labour costs, requisitions, purchase orders, receipt of goods and inventory.

 

Drives results – Passion for food and strives to exceed expectations for service excellence.

 

Performs other duties as assigned.

 


We are delighted to offer:

 

An excellent renumeration package including an attractive salary, progressive health & dental, life insurances, 401k pension underscored by an inspiring work environment, ongoing learning & development through the Masterpiece Academy, and an opportunity to be the best.

 

 


 

Core Skills & Competencies:

 

Relationship & Impression Management - Outstanding abilities to build and maintain relationships and a regular client base, demonstrated ability to make a naturally positive, lasting impression, brilliant at recognizing and welcoming regular guests.

 

Detail oriented – Strong organization skills, ability to prioritize workload, multi-task in a calm manner, with exceptional attention to detail.

 

Financial competence –Demonstrates knowledge of budgeting, forecasting, productivity analysis and labour costing, inventory management/controls techniques.

 

Communication – Excellent communication skills, 100% fluency in English with added ability to be an effective role model in standards of conduct and grooming.

 

Innovation, creativity, decision making and problem solving – Proven innovator, responds promptly and reasonably when making decisions ensuring problem resolution.

 

Education & Experience:

 

Minimum 5 years’ experience, plus minimum 2-year previous work experience in a similar capacity in an international world-class luxury setting, mandatory.

 

Previous high-quality restaurant or hotel experience essential or comparable experience with key competitor.

 

Degree or diploma in Food and Beverage/Hospitality Management.

 

Must be in possession of a valid work permit for the USA.

 

 

 

 

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.