Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.
The Lanesborough – classically British service in a remarkably vibrant and elegant London residence.
The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.
The team of The Lanesborough are waiting for you to have an exceptional experience!
Assistant Head Butler (Maternity Cover)
We have an exceptional opportunity to join our Butlers Team at The Lanesborough.
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As Assistant Head Butler, you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests. We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. You will lead our Butlers team, responsible for all amenities, facilities and guests requirements within the guest room or suite. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests' needs during every step of their stay. Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest's history using Opera system and the Butler private log.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
- Previous experience in a similar role within 5 star establishment is essential and experience in the luxury market would be preferred.
- Extensive Food & Beverage knowledge is required.
- Ability to delegate tasks and conduct team briefings and training sessions.
- Proven track records of leadership, guest experience and team management
- Be flexible and willing to work a 24hr roaster when required
- Excellent command of the English language and a second language would be preferred
- Ability to maintain superior guest contact to build rapport, handle guest requests and manage complaints
- Greet VIP guests upon arrival, explain in-room and hotel facilities according to Butler Standards.
- Spot check rooms for amenities, requests, cleanliness, and general engineering issues
- Exceptional problem solving, innovation and communication talents.
- Strong administration, time management and organisational skills.
- Ensure the compliance and implementation of all Health & Safety protocols
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