Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.
The Lanesborough – classically British service in a remarkably vibrant and elegant London residence.
The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.
The team of The Lanesborough are waiting for you to have an exceptional experience!
House Manager
We are looking for an experienced and passionate House Manager who can deliver exceptional guest service and represent the elegant Lanesborough brand.
As a House Manager, you will support the Rooms department in meeting and greeting hotel residents as well as outside guests, ensuring a friendly and pleasant environment for all guests. You will show exemplary guest recognition, interact with guests, actively seek opportunities for conversations with guests.
Duties will include but not be limited to:
- Ensure a friendly and pleasant environment for all guests and employees ensuring that recognition is at the forefront of service.
- To effectively develop a team spirit in the department
- Be present in the front hall and lobby
- Support operations across departments where needed, anticipate needs of support and act accordingly
- Ensure all glitches are followed up and resolved as per the respective SOP
- Be the first point of contact for the guest but also encourage all other team members to resolve any complaints or glitches immediately during the initial contact with the guest
- Coordinate the efforts of different departments to achieve customer satisfaction, ensure precise and timely communication across departments on any glitches with updates on the recovery
- Work with Butlers and the Guest Relations Manager e to tailor amenity programs for VIPs and families
- To ensure the team are trained to the required standard to deliver the Leading Quality Assurance (LQA) & Forbes 5 Star Standards
- To be responsible for continuous, effective and well documented training within the department
- To train and develop the front office team on upselling to ensure that the guest experiences the perfect room for them and maximise upsell revenue for the hotel
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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