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Internship - CRM Project Coordinator

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Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, The Woodward in Geneva, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. 

 

We invite you to join our team and offer you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of Oetker Collection are waiting for you to have an exceptional experience!

 

Contract 

 03. Internship

Masterpiece Location

  Paris, France

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The CRM (Customer Relationship Management) at Oetker Collection is our key tool to manage and analyze guest interactions and data throughout the customer lifecycle.


Used across the Collection by the various departments of the hotels and headquarter, and based on Dynamics 365 CRM, the system, still in implementation phase, requires your help for user systemadoption, third-party deployment and integration, project support and more. 

 

Part of the Marketing team, you’ll be led to collaborate closely with various departments, including IT, Distribution, Sales, as well as directly with the hotels.

 

  • Liaise with the different hotels (front-desk, marketing, etc…) to ensure all needs are met in accordance with global guidelines.
  • Analyze and anticipate the user needs, assist in designing appropriate solutions.
  • Take part in the end-user training in direct as well as with the implementation of support documents.
  • Contribute to system optimisation by being a direct support to end users. Collect feedbacks and provide tips.
  • Ensure the compliance to GDPR and cleanliness of the data.
  • Conduct market research and benchmarking to identify best practices.

 

 

Soft skills : 

. hospitality passionate,
. data-driven,
. technology curious,
. team-work,
. organized,
. rigorous and have attention to details,
. pedagogue,
. pro-active,
. enjoy and have good communication,
. willing to learn,
and the most important remains your motivation!

 

Skills required : 

 

  • Effective verbal and written communication skills (English & French)

 

Skills appreciated : 

 

  • Microsoft tools (Excel, Power-point, Outlook, Teams, Sharepoint, Power BI, etc…)
  • Any experience with a CRM software.
  • Familiarity with HTML is appreciated but not a must.

 


We invite you to join our team of fine hoteliers!

Oetker Collection offers an excellent remuneration package, career and development opportunities and most importantly a genuine family environment.

 

We will offer you:
Internship monthly allowance: 4,35€ / hour for 35 hours per week
Meal allowance of 182,60€ per month
The public transport reimbursement (75%)
Great atmosphere in our new offices in Paris 8e