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Residences Coordinator

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Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.


The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.

 

Jumby Bay Island – a private and heavenly island in the Caribbean; its personality knows how to capture the imagination and reveals the island’s natural beauty.

Jumby Bay Island invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

The team of Jumby Bay Island are waiting for you to have an exceptional experience!

 

 

Contract

01. Permanent

Start Date

Place

Antigua, West Indies

 


As a Residences Coordinator, you play a crucial role in ensuring that our guests have an exceptional and memorable stay. You will be responsible for coordinating and facilitating various aspects of their visit, from pre-arrival arrangements to addressing on-site needs and providing a personalized and seamless experience.

RESPONSIBILITIES:

  • Pre-Arrival Coordination: Assist guests in planning their visit, from transportation to special requests.
  • Guest Arrival and Greeting: Greet and welcome guests with a friendly and inviting demeanor, ensuring a smooth check-in experience.
  • Concierge Services: Offer expert recommendations for local activities, dining, and experiences, and assist with reservations.
  • Guest Relations: Be the primary point of contact for guests throughout their stay, anticipating their needs and ensuring satisfaction.
  • Villa Management: Check all villas/private residences prior to guest arrival to ensure they are prepared to required standards
  • Special Requests: Fulfill guest requests, from romantic celebrations to special occasions, with care and creativity
  • Communication: Keep guests informed about resort events, activities, and any changes in schedules.
  • Problem Resolution: Address guest concerns professionally and effectively, collaborating with other departments as needed.
  • Guest Feedback: Seek feedback from guests to continuously improve services and elevate the guest experience.



Competitive Remuneration package. 



  • A minimum of one (1) year hotel operations experience in a luxury resort/hotel market. Similar role within a luxury resort/hotel preferred.
  • Administrative knowledge with items such as business letters, service requests, guest itineraries and telephone etiquette.
  • Proficiency with Microsoft Office products (e.g. Word, Excel, PowerPoint). 
  • Knowledge of OPERA an asset. 
  • Ability to communicate at all levels – excellent listening, verbal & written communication skills, as well as suggestively sell.
  • Full Fluency of the English language, both written and spoken. Fluency in a second language an asset.
  • This role requires the job holder to be able to work flexible hours.
  • Valid Driver's License required. 


 

If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team.