The IS&T Technician ensures that all technology systems within the hotel run smoothly and uninterrupted, providing technical support and maintaining the network, hardware, software, and guest-facing technology directly enhancing the overall guest experience and operational efficiency.

*Maintain high standards of service, ensuring seamless connectivity and addressing technical issues promptly for both guests and hoteliers.

*Provide on-site technical support for hoteliers, addressing and resolving technical issues related to hardware, software, and networks.

*Assist guests with any technology-related issues in rooms or public areas (e.g., in-room entertainment systems, Wi-Fi, and other tech services).

*Troubleshoot and resolve issues in POS (point of sale) systems, reservation software, guest services tools, and communication devices.

*Monitor guest feedback through reviews, surveys, and direct interactions, implementing improvement as needed.

*Monitor and maintain the hotel’s network infrastructure, including Wi-Fi, LAN, and VPN systems, ensuring continuous and secure internet connectivity for guests and hotel operations.

*Troubleshoot and resolve network issues, ensuring minimal disruption to guest services.

*Oversee the installation and configuration of any new systems or technology, maintenance of computers, printers, telephones, and other essential equipment.

*Ensure that the hotel’s operating systems, applications, and software programs are up-to date and running optimally.

*Install, update, and configure hotel management software and any other systems essential to operations.

*Implement security protocols to protect both guest and hotel data, including firewalls, encryption, and anti-virus systems.

*Regularly monitor and update the hotel’s IT security measures to prevent cyber threats and respond to any security breaches and take necessary actions to minimize risks.

*Support and maintain in-room technology such as smart TVs, interactive room controls, and other IT devices.

*Assist guests with using mobile applications or services, ensuring a smooth and secure experience.

*Address any technical concerns or requests from guests promptly, ensuring high levels of satisfaction.

*Plan and execute system upgrades to ensure the hotel’s IT infrastructure remains modern and effective.

*Perform regular data backups to ensure the security of important hotel information and guest data.

*Collaborate with other hotel departments to understand and implement technological needs.

*Assist with IT-related projects, such as implementing new guest-facing technologies or updating internal systems.

*Report on system performance, incidents, and upcoming technological needs to management.