Position Profile:

With personal commitment and an emotional sense of gracious hospitality, make the most positive impact on guest experiences throughout all aspects of their stay by assisting Room Attendants and Engineers and ensuring overall cleanliness, detail and care of hotel. 

•  Clean and stock all assigned public areas of the hotel including all corridors, elevators and landings, stairwells, balconies, patios, public bathrooms, restaurants, pool area, offices, and all service areas including on guest room floors, ensuring compliance with the company's elevated expectations and Leading Quality Assurance standards (LQA).

• Maintain positive internal and external relationships and communicate with internal team members to advise of guest service needs, items which require maintenance, issues or concerns in a prompt, proactive manner as appropriate.

• Ensure compliance to all hotel policies, standards, procedures and practices.

• Maintain, clean and restore public, heart of house and other assigned work areas within hotel and its surroundings to impeccable standards, with genuine care, attention and detail, using approved hotel products and equipment.

• Provide waste removal, storeroom maintenance and janitorial duties specific to special cleaning projects.

• Prioritize and respond to all guests and internal requests in timely and efficient manner.

• Assist in laundry area of hotel and assist other team members in Housekeeping and other departments, as requested and undertake other ad hoc related responsibilities, as required.

• Safely and efficiently transport guest luggage to and from their rooms, ensuring items are managed with care.

• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions with courtesy and a family spirit.