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IT Apprentice

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Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. 

 

We invite you to join our team and offer you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of Oetker Collection are waiting for you to have an exceptional experience!

 

Contract 

 04. Apprentice

Masterpiece Location

   Paris, France

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We are looking for our future apprentice to join our IT team at the Oetker Collection headquarters based in Paris.

Your missions will be as follows:

  • Serve as the initial point of contact for users seeking technical assistance via phone, email, or chat.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions to identify and resolve issues.
  • Determine the best solutions based on the issues and details provided by users.
  • Guide users through the problem-solving process and provide clear instructions.
  • Escalate unresolved issues to the next level of support or their direct manager.
  • Record events, problems, and their resolutions in logs to maintain accurate records.
  • Follow up with users to ensure their issues are fully resolved and update their status and information.
  • Pass on any feedback or suggestions from users to the appropriate internal team.
  • Assist in setting up computer hardware, software, and networks.
  • Educate and train end users on new technologies and systems.

 

This list is not exhaustive.

 

 
  • Strong understanding of computer systems, software, and hardware.
  • Ability to diagnose and resolve technical issues efficiently.
  • Excellent interpersonal skills to interact with users and provide a positive support experience.
  • Clear and effective verbal and written communication to explain technical issues and solutions.
  • Careful attention to detail to accurately document issues and solutions.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Efficiently managing time to handle support requests and complete tasks promptly.
  • Flexibility to adapt to new technologies and changing environments.
  • Working well with other IT professionals to resolve issues and improve processes.
  • Willingness to learn and stay updated with the latest technology trends and best practices.
  • Proficiency in computer tools (Word, Excel, Publisher).
  • Proficiency in English, both spoken and written, is essential.

 


We invite you to join our team of fine hoteliers!

Oetker Collection offers an excellent remuneration package, career and development opportunities and most importantly a genuine family environment.

 

We will offer you:
Reimbursement of public transport (at least 75%)
Monthly meal allowance of €182.60
Dynamic coworking environment in our corporate office
International work environment
Regular interactions with colleagues from companies in Paris, Baden-Baden, and our hotels worldwide
Opportunities within the Collection