Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.
The Lanesborough – classically British service in a remarkably vibrant and elegant London residence.
The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.
The team of The Lanesborough are waiting for you to have an exceptional experience!
People & Culture Manager
We are looking for an experienced and passionate People & Culture Manager who can deliver exceptional colleague service and assist in leading and driving the Lanesborough Culture.
As a People & Culture Manager, you will support the Executive Head of People & Culture in all people related tasks within the hotel. This will be an individual who can drive engagement, strategize on best talent acquisition practices, analyse people data, coach and mentor managers and help elevate the employee experience as a whole.
Duties will include but not be limited to:
- Provide support to the Heads of Department with P&C related areas.
- To become familiar with company policies, procedures and guidelines in order to provide accurate advice and guidance to all line managers and employees.
- To ensure that P&C policy and procedures are followed throughout the hotel.
- Provide support to the Employees with HR / P&C related areas.
- Assist in the development of any required new HR / P&C processes and initiatives and communication of these within the hotels
- Ensure that the company disciplinary, grievance and appeal procedures are adhered to on all occasions.
- Act as an advisor to HOD’s, providing guidance on legal issues and best practice.
- Oversee the execution of core HR / P&C processes i.e., colleague communications meeting, absence management, holiday planning, exit interviews, probation reviews etc.
- Co-ordinate and manage the in-house Employee Opinion Surveys including, administration and follow up procedures
- To co-ordinate the hotels performance review system
- Assists the People & Culture Coordinator with the Hotel Induction process and sees all new starters through to welcoming them to the hotel and into their departments.
- Deliver ad hoc projects, assisting in project administration for the development of initiatives and their implementation.
- To manage all recruitment within the hotel using agreed systems of work and ensuring that any legislation is adhered to.
- Monitors and communicate recruitment progress to Heads of Department and the People & Culture Team on a regular basis.
- In conjunction with the Executive Head of People & Culture, identify and develop strategic recruitment methods to ensure we are sourcing the high calibre candidates for selection and keep our competitive position in the market.
- Liaises with Heads of Department on a regular basis to identify recruitment needs and Identify and Support Succession Planning in all departments of the hotel.
- Attend Recruitment Fairs to promote the culture of the hotel and the opportunities.
- Promoting The Lanesborough as an Employer of Choice with
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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